Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
About
Freshchat is a cloud-hosted live messaging and engagement application.
Categories: Live chat
Quick facts
Detection methodology for Live chat
Live chat widgets are usually loaded asynchronously via a small bootstrap script and identify themselves through a vendor-specific runtime global. Intercom's `Intercom` global plus `widget.intercom.io`; Drift's `drift.load` plus `js.driftt.com`; Crisp's `$crisp` plus `client.crisp.chat`. We pick up the vendor and — when sourcemaps are available — the SDK version, which is meaningful when chat features change between major releases.
How we detect Freshchat
Each signal alone is rarely conclusive — Sourcemap Explorer cross-references all of them and weights by confidence. You can reproduce any of these checks yourself in Chrome DevTools.
Window-level global the technology installs on page. Reproducible by typing the path into the DevTools console.
window.Freshbots
Script URL pattern. Typically a CDN host or chunk path that ships with the technology.
wchat\.freshchat\.com/js/widget\.js
FAQ
How do I check if a website is using Freshchat?
Open the page in Chrome, click the Sourcemap Explorer toolbar icon, and read the Stack tab. The popup matches Freshchat's fingerprint signals (response headers, asset URL prefixes, runtime globals, sourcemap paths) and flags it whenever any combination is found. The same checks can be reproduced manually in DevTools — see the "How we detect" section above.
What Freshchat version can Sourcemap Explorer detect?
Freshchat ships as a hosted live chat rather than a bundled npm package, so version-specific detection isn't always possible. Where the platform leaks a version in response headers (`X-Powered-By`, `Server`, generator meta tags) we surface it; otherwise we report presence only.
Is Freshchat a SaaS or self-hosted?
Freshchat is offered as a hosted SaaS product. Detection runs against the JavaScript SDK or asset-URL fingerprints the platform ships into pages.
How much does Freshchat cost?
Freshchat's pricing model is documented as: low, recurring. Detection is independent of the pricing tier — Sourcemap Explorer flags the technology by its fingerprints, regardless of which paid plan a site is on. See the official site for the current pricing page.
Where can I read more about Freshchat?
Official site: https://www.freshworks.com/live-chat-software/. For Sourcemap Explorer's detection guide, see the deep-dive link below or the related guides in the cross-link section.
Keep reading on Sourcemap Explorer
Practical guides
Alternative tools
Detected by Sourcemap Explorer
Open the popup on any page running Freshchatand you'll see the exact version pulled from the bundled package.json when sourcemaps are exposed.