Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
About
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Categories: Live chat, CRM
Quick facts
Detection methodology for Live chat
Live chat widgets are usually loaded asynchronously via a small bootstrap script and identify themselves through a vendor-specific runtime global. Intercom's `Intercom` global plus `widget.intercom.io`; Drift's `drift.load` plus `js.driftt.com`; Crisp's `$crisp` plus `client.crisp.chat`. We pick up the vendor and — when sourcemaps are available — the SDK version, which is meaningful when chat features change between major releases.
How we detect Intercom
Each signal alone is rarely conclusive — Sourcemap Explorer cross-references all of them and weights by confidence. You can reproduce any of these checks yourself in Chrome DevTools.
Window-level global the technology installs on page. Reproducible by typing the path into the DevTools console.
window.Intercom
Script URL pattern. Typically a CDN host or chunk path that ships with the technology.
(?:api\.intercom\.io/api|static\.intercomcdn\.com/intercom\.v1)
A DOM selector that only this technology's pages render. Verified at runtime by the content script.
link[href^='https://widget.intercom.io']
div.live-chat-loader-placeholder
iframe#intercom-frame
FAQ
How do I check if a website is using Intercom?
Open the page in Chrome, click the Sourcemap Explorer toolbar icon, and read the Stack tab. The popup matches Intercom's fingerprint signals (response headers, asset URL prefixes, runtime globals, sourcemap paths) and flags it whenever any combination is found. The same checks can be reproduced manually in DevTools — see the "How we detect" section above.
What Intercom version can Sourcemap Explorer detect?
Intercom ships as a hosted live chat rather than a bundled npm package, so version-specific detection isn't always possible. Where the platform leaks a version in response headers (`X-Powered-By`, `Server`, generator meta tags) we surface it; otherwise we report presence only.
Is Intercom a SaaS or self-hosted?
Intercom is offered as a hosted SaaS product. Detection runs against the JavaScript SDK or asset-URL fingerprints the platform ships into pages.
How much does Intercom cost?
Intercom's pricing model is documented as: mid, recurring. Detection is independent of the pricing tier — Sourcemap Explorer flags the technology by its fingerprints, regardless of which paid plan a site is on. See the official site for the current pricing page.
Where can I read more about Intercom?
Official site: https://www.intercom.com. For Sourcemap Explorer's detection guide, see the deep-dive link below or the related guides in the cross-link section.
Keep reading on Sourcemap Explorer
Practical guides
Alternative tools
Detected by Sourcemap Explorer
Open the popup on any page running Intercomand you'll see the exact version pulled from the bundled package.json when sourcemaps are exposed.