Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
What detecting Intercom tells you about a site
Intercom is a customer-messaging platform spanning support, onboarding and in-app engagement. It loads a widget script and exposes a window.Intercom global plus an intercom-* settings object, dropping the familiar messenger bubble into the page. Detecting it tells you the product invests in in-app communication — live chat, help articles, product tours and targeted messages — which is characteristic of B2B and B2C SaaS that treat the logged-in experience as a relationship to nurture, not just a support channel. Its presence implies both a support and a lifecycle-marketing function.
Intercom in a real-world stack
When you find Intercom, it rarely travels alone. Commonly paired with a product-analytics tool feeding user attributes into Intercom, and a CRM or help-desk integration behind it.
About
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Categories: Live chat, CRM
Quick facts
Detection methodology for Live chat
Live chat widgets are usually loaded asynchronously via a small bootstrap script and identify themselves through a vendor-specific runtime global. Intercom's `Intercom` global plus `widget.intercom.io`; Drift's `drift.load` plus `js.driftt.com`; Crisp's `$crisp` plus `client.crisp.chat`. We pick up the vendor and — when sourcemaps are available — the SDK version, which is meaningful when chat features change between major releases.
How we detect Intercom
Sourcemap Explorer carries 5 fingerprint signals for Intercom, spread across 3 channels — javascript global, script src url and dom selector. The exact patterns are listed below, and you can replay each one in Chrome DevTools to confirm a match by hand.
Each signal alone is rarely conclusive — Sourcemap Explorer cross-references all of them and weights by confidence. You can reproduce any of these checks yourself in Chrome DevTools.
Window-level global the technology installs on page. Reproducible by typing the path into the DevTools console.
window.Intercom
Script URL pattern. Typically a CDN host or chunk path that ships with the technology.
(?:api\.intercom\.io/api|static\.intercomcdn\.com/intercom\.v1)
A DOM selector that only this technology's pages render. Verified at runtime by the content script.
link[href^='https://widget.intercom.io']
div.live-chat-loader-placeholder
iframe#intercom-frame
FAQ
How do I check if a website is using Intercom?
Open the page in Chrome, click the Sourcemap Explorer toolbar icon, and read the Stack tab. Intercom's specific fingerprints here are javascript global, script src url and dom selector, and the popup flags Intercom whenever any combination of them is found. The same checks can be reproduced manually in DevTools — see the "How we detect" section above.
What Intercom version can Sourcemap Explorer detect?
Intercom ships as a hosted live chat rather than a bundled npm package, so version-specific detection isn't always possible. Where the platform leaks a version in response headers (`X-Powered-By`, `Server`, generator meta tags) we surface it; otherwise we report presence only.
Is Intercom a SaaS or self-hosted?
Intercom is offered as a hosted SaaS product. Detection runs against the JavaScript SDK or asset-URL fingerprints the platform ships into pages.
How much does Intercom cost?
Intercom's pricing model is documented as: mid, recurring. Detection is independent of the pricing tier — Sourcemap Explorer flags the technology by its fingerprints, regardless of which paid plan a site is on. See the official site for the current pricing page.
Where can I read more about Intercom?
Official site: https://www.intercom.com. For Sourcemap Explorer's detection guide, see the deep-dive link below or the related guides in the cross-link section.
Keep reading on Sourcemap Explorer
Practical guides
Alternative tools
Detected by Sourcemap Explorer
Open the popup on any page running Intercomand you'll see the exact version pulled from the bundled package.json when sourcemaps are exposed.